Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with all original tags attached, and in its original packaging. You must also provide your receipt or proof of purchase.
Starting a Return
To initiate a return, please contact us at stsmarketplaceusa@gmail.com with your order number and the reason for your return request.
If your return is approved, we will provide detailed return instructions, including the appropriate return address. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Depending on the manufacturer or supplier, a prepaid return shipping label may be provided. In some cases, customers may be responsible for return shipping costs, as outlined in the product listing or during the return authorization process.
Some products may be subject to additional return requirements established by the manufacturer or supplier. If any special conditions apply, they will be noted on the product page or provided during the return process.
If you have any questions regarding a return, please contact us at stsmarketplaceusa@gmail.com.
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or you receive the wrong product, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
Certain products cannot be returned, including but not limited to:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care items (such as beauty products)
- Hazardous materials
- Flammable liquids or gases
Please contact us if you have questions about whether your item qualifies for a return.
We also do not accept returns on gift cards or final sale items.
Exchanges
The fastest way to receive a different item is to return your original purchase once it has been approved and then place a new order for the desired product.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution or credit card provider to process and post the refund to your account.
If you have not received your refund after this timeframe, please contact your financial institution first. If you still need assistance, contact us at stsmarketplaceusa@gmail.com.