Shipping policy

Last updated: July 26, 2026

Thank you for shopping with STS Marketplace. This Shipping Policy explains how order processing, shipping, delivery, tracking, and delivery-related concerns are handled.

Order Processing

Orders may require processing and verification before shipment. Processing times can vary depending on the product, manufacturer, supplier, inventory availability, delivery destination, and order requirements.

Estimated processing or delivery information may be displayed on the applicable product page, during checkout, or in your order confirmation. Processing time is separate from the time an order spends in transit after shipment.

Orders placed on weekends or holidays may begin processing on the next business day.

Some orders may require additional verification before they can be processed. We may contact you using the email address or telephone number provided with your order if additional information is required.

Shipping Destinations

We currently ship only to destinations made available during checkout.

Certain products may have geographic delivery restrictions because of their size, weight, manufacturer requirements, supplier limitations, or carrier availability. We reserve the right to cancel and refund an order that cannot be delivered to the address provided.

Customers are responsible for providing a complete and accurate shipping address. Please review your shipping information carefully before submitting your order.

Shipping Charges

Shipping charges, when applicable, will be displayed during checkout or stated on the applicable product page.

Additional charges may apply to certain products or delivery circumstances, including:

Oversized or heavy products
Freight shipments
Remote or limited-access locations
Residential delivery
Scheduled delivery appointments
Additional delivery attempts
Address corrections
Inside delivery, room-of-choice delivery, assembly, or white-glove service

Any enhanced delivery or assembly service is included only when it is expressly stated on the product page or during checkout.

Multiple Shipments

Products included in the same order may be fulfilled by different manufacturers, distributors, suppliers, or warehouses.

As a result, products may:

Ship separately
Arrive on different dates
Be delivered by different carriers
Have separate tracking numbers

You will not be charged twice for the same product merely because an order arrives in multiple shipments.

Estimated Delivery Times

All processing, shipping, and delivery dates are estimates unless expressly guaranteed in writing.

Delivery times may vary because of product availability, supplier processing, order verification, carrier operations, weather, holidays, customs processing, inventory changes, freight scheduling, or other circumstances outside our reasonable control.

If we cannot ship an order within the timeframe stated during checkout, on the product page, or otherwise communicated to you, we will notify you and provide the options required by applicable law. Those options may include agreeing to a revised shipment date or canceling the affected order for a refund. Federal rules generally require online sellers to have a reasonable basis for advertised shipping times and to address delays appropriately.

Order Tracking

When tracking information is available, it will be sent to the email address associated with your order after the shipment has been processed by the applicable supplier or carrier.

Tracking information may take time to update after a shipping label is created. A tracking number showing “label created” does not always mean that the carrier has physically received the shipment.

For freight or oversized deliveries, the carrier may contact you directly to schedule a delivery appointment.

Freight and Large-Item Deliveries

Certain furniture, outdoor-living products, fitness equipment, and other large or high-value items may ship by freight carrier.

Freight deliveries may require:

A valid telephone number
A delivery appointment
An adult to be present
A signature upon delivery
Safe and reasonable access to the delivery location

Standard freight delivery may be limited to curbside or the first dry, accessible area unless another delivery service is expressly included with the product.

Customers are responsible for confirming that the product will fit through entrances, hallways, stairways, elevators, gates, and other access points before ordering.

Additional fees resulting from missed appointments, refused deliveries, address changes, storage, redelivery, inaccessible locations, or services requested after shipment may be the customer’s responsibility where permitted by law.

Delivery Inspection

Please inspect your shipment as soon as it arrives.

For freight or large-item deliveries, inspect the exterior packaging and visible product condition before signing the delivery receipt whenever reasonably possible.

If the shipment appears damaged:

Photograph the packaging and visible damage.
Note the damage on the carrier’s delivery receipt before signing.
Keep all packaging materials.
Contact us promptly at stsmarketplaceusa@gmail.com with your order number, photographs, and a description of the issue.

Signing a delivery receipt without noting visible damage may affect our ability to submit a claim to the carrier or supplier.

Damaged, Missing, or Incorrect Items

Please provide:

Your order number
Photographs of the product
Photographs of the packaging
Photographs of shipping labels
A description of the issue

Do not discard packaging, assemble, install, modify, or use a damaged or incorrect product unless we provide instructions allowing you to do so.

We will review the issue with the applicable supplier, manufacturer, or carrier and provide the next steps.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

Confirm the shipping address on your order.
Check all entrances, porches, mailrooms, parcel lockers, garages, and other safe delivery locations.
Ask household members, neighbors, property management, or front-desk staff whether they accepted the package.
Contact the shipping carrier for available delivery details.
Contact us at stsmarketplaceusa@gmail.com if the shipment still cannot be located.

We will assist with reviewing the shipment, but an investigation by the carrier or supplier may be required before a replacement or refund can be approved.

Incorrect or Incomplete Addresses

Customers are responsible for entering accurate and complete shipping information.

If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order enters processing or ships.

Charges resulting from an incorrect or incomplete address, rerouting request, refused delivery, storage, unsuccessful delivery attempt, or return to sender may be deducted from an applicable refund where permitted by law.

Order Changes and Cancellations

We cannot guarantee changes or cancellations after an order has been submitted. Orders that have entered processing, been submitted to a supplier, been prepared for shipment, or shipped may not be eligible for cancellation.

Approved returns are governed by our Return and Refund Policy.

Refused Deliveries

Please do not refuse a delivery unless instructed to do so by STS Marketplace.

A refused shipment may be subject to return freight charges, storage fees, redelivery charges, supplier fees, or other costs. These charges may be deducted from an applicable refund where permitted by law.

Delays Outside Our Control

STS Marketplace is not responsible for delays caused solely by carriers, suppliers, customs authorities, severe weather, natural disasters, labor disruptions, transportation interruptions, government actions, incorrect customer information, or other circumstances outside our reasonable control.

This provision does not limit any rights or remedies that cannot be waived under applicable law.

Contact Us

For questions about shipping or delivery, contact:

STS Marketplace
Email: stsmarketplaceusa@gmail.com

Please include your order number when contacting us about an existing order.